FAQs

In most cases our typical turn around time is 30 days. Generally we tell customers that if they place their order, we will finish it after 30 days. Now 90% of the time this holds true but there are some exceptions.

– Not having the proper vector artwork at the time the order is placed may delay turn around time.
– Orders over 100,000 pieces may take a day or two longer depending on the printing specs. Any orders over 100,000 pieces will require an additional 4 business days.
– Some material need to be customized dye. In those cases depending on the specific apparel, there may be a delay.
– Orders before Chinese Ney Year maybe need more days.

No matter the situation, when you place your order you’ll have an exact date your order will be completed.

We get this question alot. Ideally we’d like what is called vector artwork, which is artwork originally created in Adobe Illustrator or Corel Draw. Photoshop files work as well but certain filters can be a hinderance and if the graphic isn’t size correctly, since it’s a raster program there can be issues with sizing. Ideal formats will be .ai, .eps, and .cdr. We often tell people who aren’t sure to send over a PDF file if they have one of those because typically they’ve had business cards made, brochures, etc, and that format can work as well depending on it’s origin.

People do provide raster formats such as jpegs and bitmaps, depending on the resolution and complexity of the print they can work but they aren’t ideal.

If there is an issue with your artwork we will let you know and give you options for correcting it.

No, we offer a full line of apparel that we can customize to fit your needs. We won’t list them all but the most popular ones are as follows

T-shirts
– Short Sleeve & Long Sleeve
– Mens, Women’s and Youth
– Cotton, performance poly, dual blends, triblends, and Dryblends

Sweatshirts
– Hoodies and crewneck and quarter zips

Shorts – all styles and materials

Sweatpants – various styles, and materials

Coffee Mugs

Jackets
socks
scarves
blankets
towels
athletic jerseys
and much more.

No, in order for us to provide the best quality and turn around possible as well as price, we do not print on customer provided goods.

It depends, ideally we need vector artwork which is a scalable graphic with the ability to be color separated. When something is hand drawn it tends to lose resolution as it’s scanned into a computer and then sent via email. While there isn’t a perfect ansewr one thing we tell people is to send us the graphic in question and we can give you an answer once we see what we are working with.

That is just business. No matter the product or service some company’s practically give it away while others try to get as much as they possible can. Doven Garments Company has been in business for over 5 years. In that time we have come to understand the quality our customers expect and what that price commands. Depending on any given situation, sometimes we might be the highest price and sometimes we might be the lowest. Our goal is to produce the highest quality product you’d expect at a fair price. We can’t speak for other companies and their pricing habits. We can only speak for our long history of being one of the top garments suppliers in China and let our reputation speak for our company.