Why We Asked a Customer to Delay Production for Three DaysMost customers expect a factory to move faster.So asking someone to delay production sounds strange.It certainly isn't something we do often.In this case, we did.And looking back, those three days probably saved everyone several weeks.The pro

Why Your “Perfect” Sample Can Still Become a Bad Bulk OrderThe sample looked good.That was the problem.The customer approved it quickly.The fit was right.The colour was right.The fabric felt good.There were no obvious construction issues.It was the kind of sample that makes everyone feel the difficu

Why We Don't Always Recommend the Fabric a Customer Originally Asked ForSometimes a customer tells us exactly what fabric they want.The composition.The weight.The finish.Sometimes they even send a screenshot of a fabric swatch from another supplier.The request is very clear."Can you make this in 500

Why We Don't Always Recommend the Fabric a Customer Originally Asked ForSometimes a customer tells us exactly what fabric they want.The composition.The weight.The finish.Sometimes they even send a screenshot of a fabric swatch from another supplier.The request is very clear."Can you make this in 500